Customer News
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02-03-2022 -
Outrageous 12 Hour Outage
We had a rare extended outagwe today when our backbone circuit was disabled by
a local carrier technician at one of their central office locations for unknown
reasons. Despite our repeated requests to check the telco's loop interface we
were effectively ignored for almost 10 hours. The actual fix took less than 10
minutes after a competent tech went through the equipment on our premises and
determined all was well here. He went over to their central office location and
found a diagnostic looping device in our connection's interface, which blocked
our router from connecting to our backbone provider's network. He had come from
Niagara Falls after we hounded the backbone provider to escalate the trouble
ticket several times. At one point the local loop carrier said no techs
were available until the next day in "the AM" and we went absolutely ballistic.
We apologize for any inconvenience this may have caused.
10-29-2019 -
New Railfan.net Hosting Server Is Online!
We have just put the new Railfan.net hosting server into production. Despite our
extensive testing there are bound to be some glitches that will need to
be addressed in the coming hours and days.
If you find anything to be amiss please let us know immediately with an email to
newserver -AT- henry.wny.org (replace -AT- with @ in your email software) and
include the URL to the problem page so we can work on it.
Thank you for your patience!
10-03-19 - No News Is Good News